NOWServiceNow
ServiceNow delivers solutions that help public and private organizations govern, secure and manage artificial intelligence and digitalize and streamline workflows to drive collaboration, productivity and better experiences across the enterprise. 10-K, Item 1
- Headquarters
- Santa Clara, CA
- CEO
- William R. McDermott
- Next results
- around Jan 27, 2027
The biggest changes in the 10-K filed 2026-01-29, this fiscal year against the last, and the sentences in the MD&A (Item 7) where management explains them, quoted word for word. Tickdelta picks sentences that name the line, a direction and a cause. It does not write explanations of its own.
Cash from operations
+27.6% Big change FY to 2025-12-31 vs 2024-12-31“The net increase in operating cash flows was primarily due to higher collections driven by revenue growth.”
Read it in the 10-K ↗
Net income
+22.7% Big change FY to 2025-12-31 vs 2024-12-31The MD&A has no sentence that names a cause for this change. That can be worth a question: ask about the filing.
Revenue
+20.9% Big change FY to 2025-12-31 vs 2024-12-31“Subscription revenues increased by $2.2 billion for the year ended December 31, 2025, compared to the prior year, primarily driven by increased purchases by new and existing customers.”
Read it in the 10-K ↗
“Professional services and other revenues increased by $57 million for the year ended December 31, 2025, compared to the prior year, due to an increase in services and trainings provided to new and existing customers.”
Read it in the 10-K ↗
Gross margin
79.2% → 77.5% (-1.6 pts) Big change FY to 2025-12-31 vs 2024-12-31The MD&A has no sentence that names a cause for this change. That can be worth a question: ask about the filing.
Operating margin
12.4% → 13.7% (+1.3 pts) Big change FY to 2025-12-31 vs 2024-12-31“Research and development expenses (“R&D”) increased by $417 million during the year ended December 31, 2025, compared to the prior year, primarily due to increased headcount resulting in an increase in personnel-related costs including stock-based compensation and overhead expenses of $383 million compared to the prior year.”
Read it in the 10-K ↗
Changes are computed from the XBRL figures in the same 10-K. Hover a number to see the line item. Open the 10-K ↗
Work on NOW in a spreadsheet:
Excel workbook (a sheet per section, ten years by column, charts, links to the filings) ·
CSV.
For a Google Sheet that stays up to date, paste =IMPORTDATA("https://tickdelta.com/company/NOW/export.csv") into a cell.