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TWLOTwilio

Technology · Software · NYSE

We envision a world in which every digital interaction is amazing. 10-K, Item 1

Employees
5,587
Headquarters
San Francisco, CA
CEO
Khozema Shipchandler
Next results
around Feb 11, 2027
Compare with peers → Embed
All key numbers (38, from the latest 10-K and 10-Q) From EDGAR
EPS (ttm)7.96Sales (ttm)5.8BNet income (ttm)1.3BSales growth+13.7%EPS growth-Sales Q/Q+19.9%
Free cash flow-Gross margin48.6%Oper. margin6.8%Net margin21.8%FCF margin-ROE13.9%
ROA11.5%R&D / sales20.1%Dividend-Debt/Eq0.11Curr. ratio4.47Cash1.1B
Op. cash flow (ttm)1.2BEBITDA353.2MEBITDA margin7.0%Net debt-67.9MQuick ratio4.47Interest cover4.20
ROIC1.0%Tax rate38.6%Stock pay / sales11.8%Shares out.154.7MShares Y/Y-3.7%Book / share59.27
Cash / share6.86Sales / share37.69Asset turnover0.53Days sales out.46Sales 3Y CAGR+9.8%Sales 5Y CAGR+23.5%
Employees5,587Sales / employee1.0M

Hover or tap a number to see the XBRL line item and filing it comes from; click it to open that filing at SEC. What each number means. Looks wrong? Tell us.

Changes in the numbers

FY2025 against FY2024
  • Revenue growth sped up to +13.7%+7.3% → +13.7% · Revenue FY2025 / revenue FY2024 − 1, against the same a year earlier · 10-K ↗
  • Operating margin widened to 3.1%-1.2% → 3.1% · Operating income / revenue · 10-K ↗
  • Net income turned to a profit−$109.4M → $33.8M · Net income attributable to the company · 10-K ↗
What management wrote about it → · Every company →

TWLO against Technology peers

Ten years, side by side → · All 75 →
GrowthProfitBalanceCleanInsiders
TWLOPeer median

Each side 0 to 100, ranked against every company we cover: relative position on reported figures, not a buy score. How

Every dot is one of the 75 companies, the better end on the right. Hover a dot for the company.

Sales growth
+13.7%41st of 75 · median +14.1%
Net margin
21.8%33rd of 75 · median 19.1%
Return on equity
13.9%49th of 69 · median 23.9%
Debt / equity (less is better)
0.119th of 61 · median 0.46
TWLO and the 5 peers closest in revenue
CompanyRevenue (ttm)Sales growthGross marginNet marginROEFCF marginDebt / equity
TWLO Twilio$5.8B +13.7%48.6%21.8%13.9%-0.11
ZBRA Zebra Technologies$6.1B +8.3%48.9%9.8%16.9%16.1%0.72
CDNS Cadence Design Systems$6.1B +14.1%-22.5%20.1%28.8%0.36
CIEN Ciena$6.0B +18.8%44.1%10.9%21.4%13.5%1.06
MCHP Microchip Technology$5.6B +7.1%62.7%15.0%12.6%26.0%0.83
Q Qnity Electronics$5.5B +9.7%46.9%10.2%7.4%14.2%0.53

From $5.1B of sales to $33.8M of profit

FY2025, from the 10-K income statement and revenue by product
Messaging to Revenue: $2.9BOther to Revenue: $746.5MVoice to Revenue: $615.7MEmail to Revenue: $523.5MSegment to Revenue: $303.2MRevenue to Gross profit: $2.5BRevenue to Cost of revenue: $2.6BGross profit to Operating profit: $157.8MGross profit to Operating expenses: $2.3BOperating profit to Net profit: $33.8MOperating profit to Tax & other: $124.0MOperating expenses to R&D: $1.0BOperating expenses to Sales, admin & other: $1.3B Messaging: $2.9B · 57% Messaging$2.9B57% Other: $746.5M · 15% Other$746.5M15% Voice: $615.7M · 12% Voice$615.7M12% Email: $523.5M · 10% Email$523.5M10% Segment: $303.2M · 6% Segment$303.2M6% Revenue: $5.1B Revenue$5.1B +14% Y/Y Gross profit: $2.5B · 49% margin Gross profit$2.5B49% margin +9% Y/Y Cost of revenue: $2.6B · 51% of revenue Cost of revenue$2.6B51% of revenue Operating profit: $157.8M · 3% margin Operating profit$157.8M3% margin Operating expenses: $2.3B · 46% of revenue Operating expenses$2.3B46% of revenue Net profit: $33.8M · 1% margin Net profit$33.8M1% margin Tax & other: $124.0M · 2% of revenue Tax & other$124.0M2% of revenue R&D: $1.0B · 20% of revenue R&D$1.0B20% of revenue Sales, admin & other: $1.3B · 26% of revenue Sales, admin & other$1.3B26% of revenue

Swipe sideways for the whole flow →

Band widths are the money. Gross profit is revenue less cost of revenue; operating expenses are gross profit less operating profit; R&D is from the income statement and the rest of the operating expenses is everything else; tax includes interest and other items when they are small. Y/Y is the change from the fiscal year before. The full income statement →

Profitability

1 of 4
  • ✓
    Net margin above the peer median21.8% vs 19.1%
  • !
    Gross margin down over 5 years52.0% → 48.9%
  • !
    Return on equity below 15%13.9%
  • !
    A profit in 1 of 10 years
Net margin, FY2016 to FY2025: -14.9% → 0.7%

Balance sheet

3 of 4
  • !
    Interest covered less than 5 timesOperating income is 4.2× interest expense
  • ✓
    Debt smaller than equityDebt / equity 0.11 on the latest balance sheet (peer median 0.46)
  • ✓
    Current assets cover current liabilitiesCurrent ratio 4.47
  • ✓
    More cash than debtNet cash $1.9B
Debt / equity at each year end, FY2016 to FY2025: 0.00 → 0.13

Cash and shareholders

1 of 3
  • !
    Free cash flow positive in 2 of 6 years−$104.2M last year
  • !
    Share count up over 5 years+8.9%
  • ✓
    Cash from operations above net income$1.0B vs $33.8M
Free cash flow, FY2016 to FY2025: -4.1M → -104.2M

Each tick is a fact with a fixed rule (on /methodology), not a score or advice. A check without the numbers it needs is left out.

Revenue and net income, FY2016 to FY2025

Revenue 5.1B Net income 33.8M
FY2016 revenue 277.3M · RevenueFromContractWithCustomerExcludingAssessedTax, 0001047469-19-000807 FY2016 net income -41.3M · NetIncomeLoss, 0001047469-19-000807 277.3M FY2016 FY2017 revenue 399.0M · RevenueFromContractWithCustomerExcludingAssessedTax, 0001447669-20-000045 FY2017 net income -63.7M · NetIncomeLoss, 0001447669-20-000045 399.0M FY2017 FY2018 revenue 650.1M · RevenueFromContractWithCustomerExcludingAssessedTax, 0001447669-21-000070 FY2018 net income -121.9M · NetIncomeLoss, 0001447669-21-000070 650.1M FY2018 FY2019 revenue 1.1B · RevenueFromContractWithCustomerExcludingAssessedTax, 0001447669-22-000049 FY2019 net income -307.1M · NetIncomeLoss, 0001447669-22-000049 1.1B FY2019 FY2020 revenue 1.8B · RevenueFromContractWithCustomerExcludingAssessedTax, 0001447669-23-000049 FY2020 net income -491.0M · NetIncomeLoss, 0001447669-23-000049 1.8B FY2020 FY2021 revenue 2.8B · RevenueFromContractWithCustomerExcludingAssessedTax, 0001447669-24-000034 FY2021 net income -949.9M · NetIncomeLoss, 0001447669-24-000034 2.8B FY2021 FY2022 revenue 3.8B · RevenueFromContractWithCustomerExcludingAssessedTax, 0001447669-25-000035 FY2022 net income -1.3B · NetIncomeLoss, 0001447669-25-000035 3.8B FY2022 FY2023 revenue 4.2B · RevenueFromContractWithCustomerExcludingAssessedTax, 0001447669-26-000021 FY2023 net income -1.0B · NetIncomeLoss, 0001447669-26-000021 4.2B FY2023 FY2024 revenue 4.5B · RevenueFromContractWithCustomerExcludingAssessedTax, 0001447669-26-000021 FY2024 net income -109.4M · NetIncomeLoss, 0001447669-26-000021 4.5B FY2024 FY2025 revenue 5.1B · RevenueFromContractWithCustomerExcludingAssessedTax, 0001447669-26-000021 FY2025 net income 33.8M · NetIncomeLoss, 0001447669-26-000021 5.1B FY2025

From XBRL in each 10-K. Hover a bar for the line item and filing. Full financials →

TWLO's income statement, balance sheet and cash flow as reported to the SEC in XBRL, one column per fiscal year. Hover a number to see the line item and filing it comes from. Where a company changed how it tags a line, the first tag it reported for that period is used. A number looks wrong? Tell us.

Revenue5.1B
FY2016: 277.3MFY2017: 399.0MFY2018: 650.1MFY2019: 1.1BFY2020: 1.8BFY2021: 2.8BFY2022: 3.8BFY2023: 4.2BFY2024: 4.5BFY2025: 5.1B FY2017FY2019FY2021FY2023FY2025
Net income33.8M
FY2016: -41.3MFY2017: -63.7MFY2018: -121.9MFY2019: -307.1MFY2020: -491.0MFY2021: -949.9MFY2022: -1.3BFY2023: -1.0BFY2024: -109.4MFY2025: 33.8M FY2017FY2019FY2021FY2023FY2025
Free cash flow-104.2M
FY2016: -4.1MFY2017: -12.5MFY2018: 2.9MFY2019: -31.3MFY2020: 6.8MFY2021: -104.2MFY2022: -FY2023: -FY2024: -FY2025: - FY2017FY2019FY2021FY2023FY2025
EPS (diluted)0.21
FY2016: -0.78FY2017: -0.70FY2018: -1.26FY2019: -2.36FY2020: -3.35FY2021: -5.45FY2022: -6.86FY2023: -5.54FY2024: -0.66FY2025: 0.21 FY2017FY2019FY2021FY2023FY2025
Diluted shares159.8M
FY2016: -FY2017: -FY2018: -FY2019: 130.1MFY2020: 146.7MFY2021: 174.2MFY2022: 183.0MFY2023: 183.3MFY2024: 165.9MFY2025: 159.8M FY2017FY2019FY2021FY2023FY2025

Revenue by product or service

year to Dec 31, 2025
RevenueSharevs year before
Messaging 2.9B56.8% +18.2%
Other 746.5M14.7% +7.6%
Voice 615.7M12.1% +13.4%
Email 523.5M10.3% +7.2%
Segment 303.2M6.0% +1.9%

10-K 0001447669-26-000021, segment and revenue notes (XBRL).

Revenue by region

year to Dec 31, 2025
RevenueSharevs year before
United States 3.2B64.1% +12.0%
International 1.8B35.9% +16.7%

10-K 0001447669-26-000021, segment and revenue notes (XBRL).

Income statement

From EDGAR
FY2016FY2017FY2018FY2019FY2020FY2021FY2022FY2023FY2024FY2025
Revenue277.3M399.0M650.1M1.1B1.8B2.8B3.8B4.2B4.5B5.1B
Cost of revenue120.5M182.9M300.8M525.6M846.1M1.5B2.0B2.1B2.2B2.6B
Gross profit156.8M216.1M349.2M608.9M915.7M1.4B1.8B2.0B2.3B2.5B
R&D77.9M120.7M171.4M391.4M530.5M789.2M1.1B942.8M1.0B1.0B
SG&A51.1M60.8M117.5M218.3M310.6M472.5M517.4M468.5M449.1M410.7M
Operating income-41.3M-66.1M-115.2M-369.8M-492.9M-915.6M-1.2B-876.5M-53.7M157.8M
Interest expense-----20.6M37.5M38.4M37.9M37.6M
Pretax income-41.0M-63.0M-121.2M-362.2M-504.4M-960.9M-1.2B-996.7M-88.6M55.1M
Income tax326K705K791K-55.2M-13.4M-11.0M12.5M18.7M20.8M21.3M
Net income-41.3M-63.7M-121.9M-307.1M-491.0M-949.9M-1.3B-1.0B-109.4M33.8M
EPS (diluted)-0.78-0.70-1.26-2.36-3.35-5.45-6.86-5.54-0.660.21
Diluted shares---130.1M146.7M174.2M183.0M183.3M165.9M159.8M
Depreciation & amortization8.3M18.8M26.1M110.4M149.7M258.4M279.1M284.4M206.0M195.4M
EBITDA-33.0M-47.3M-89.1M-259.4M-343.2M-657.2M-926.2M-592.1M152.3M353.2M
Gross margin56.5%54.2%53.7%53.7%52.0%48.9%47.4%49.2%51.1%48.9%
Operating margin-14.9%-16.6%-17.7%-32.6%-28.0%-32.2%-31.5%-21.1%-1.2%3.1%
Net margin-14.9%-16.0%-18.8%-27.1%-27.9%-33.4%-32.8%-24.4%-2.5%0.7%
Revenue growth-+43.9%+62.9%+74.5%+55.3%+61.3%+34.6%+8.6%+7.3%+13.7%

Cash flow

From EDGAR
FY2016FY2017FY2018FY2019FY2020FY2021FY2022FY2023FY2024FY2025
Operating cash flow10.1M-3.3M8.0M14.0M32.7M-58.2M-254.4M414.8M716.2M1.0B
Capital spending14.2M9.2M5.1M45.4M25.8M46.0M----
Free cash flow-4.1M-12.5M2.9M-31.3M6.8M-104.2M----
Stock-based pay (added back)24.2M49.6M93.3M264.3M360.9M632.3M798.6M675.9M616.6M600.4M
Buybacks2K100K00-00668.8M2.3B868.9M
Acquisitions8.5M22.6M30.6M-122.7M333.6M491.5M37.4M5.8M061.5M
Debt raised---00984.7M00--
Investing cash flow-35.0M-226.7M-139.4M-1.3B-845.9M-2.5B-616.5M228.6M1.4B80.9M
Financing cash flow229.2M36.4M515.8M1.0B1.5B3.1B45.0M-643.6M-2.3B-833.1M

Stock-based pay and leases

From EDGAR
FY2016FY2017FY2018FY2019FY2020FY2021FY2022FY2023FY2024FY2025
Stock-based pay (expense)24.2M49.6M93.3M264.3M360.9M632.3M798.6M675.9M616.6M600.4M
Stock-based pay / revenue8.7%12.4%14.3%23.3%20.5%22.2%20.9%16.3%13.8%11.8%
Operating lease cost---32.6M49.3M61.0M57.8M35.7M25.4M27.0M
Operating lease cash paid---28.3M46.9M60.1M64.5M65.5M54.4M40.7M
Finance lease principal paid---5.6M8.8M-----
Right-of-use assets--0156.7M258.6M234.6M121.3M74.0M53.4M39.0M
Operating lease liabilities--132.0M166.4M278.2M263.6M218.8M170.6M119.6M89.3M
Finance lease liabilities---15.7M26.9M-----

From SEC's XBRL company facts (data.sec.gov). EBITDA = operating income + depreciation and amortization; free cash flow = operating cash flow - capital spending; total debt = long-term debt (with its current part) + short-term borrowings. Stock-based pay and leases are shown as the company reports them; Tickdelta does not take them out of earnings or add leases to debt. Click a number to open the filing in SEC's Inline XBRL viewer, where you can click the same number to see how it is tagged. Values a company later revised show as revised; the Revised numbers tab lists the changes.

Work on TWLO in a spreadsheet: Excel workbook (a sheet per section, ten years by column, charts, links to the filings) · CSV. For a Google Sheet that stays up to date, paste =IMPORTDATA("https://tickdelta.com/company/TWLO/export.csv") into a cell.